Centro assistenza Level
Level aiuta i merchant Shopify a bloccare ordini COD falsi, recuperare carrelli abbandonati e inviare campagne WhatsApp — senza attrito OTP.
Start here by goal
Stop fake COD
Install, verify your first order, then add rules.
- Installa da Shopify
- Place a test COD order
- Add checkout & verification rules
Recupera carrelli abbandonati
Turn on the 3-touch WhatsApp sequence.
- Conferma Starter+ plan
- Enable abandoned carts
- Optional: discount on touch 2
Send a campaign
Broadcast from your own WhatsApp number (Pro + BYO).
- Upgrade to Pro and connect WhatsApp
- Assign a marketing template
- Draft → schedule → send
Connect your WhatsApp
Shared number (instant) or BYO (Pro+).
- Choose shared vs BYO
- Assign message flows
- Approve templates in Meta
Voglio…
| Obiettivo | Inizia qui |
|---|---|
| Blocca ordini COD falsi | First Verifica COD |
| Nascondi COD al checkout | COD availability at checkout |
| Salta la verifica per alcuni ordini | Verification skip rules |
| Recupera carrelli abbandonati | Carrelli abbandonati overview |
| Invia una campagna WhatsApp | Create your first campaign |
| Configura WhatsApp | Shared number vs your own |
| Capire la fatturazione | Plans & what’s included |
| Risolvi un problema | Risoluzione problemi |
Guide popolari
- Installa da Shopify
- Come funziona la verifica COD
- Verifica COD settings
- Dashboard overview
- Messaggi non inviati
Per ruolo
Proprietario negozio — Cos’è Level? → Install → Prima verifica → Settings
Operazioni / fulfillment — Order statuses → Shopify tags → Filtra ordini confermati
Marketing — Carrelli abbandonati → Campaigns → Opt-out / STOP
Agency / multi-store — Teams → Plans → BYO WhatsApp
Serve aiuto?
- Risoluzione problemi guides
- Contatta il supporto
- Live chat — click Help in the navbar or the chat widget on this page
- In-app support via the Help button in app.uselevel.ai
Need help?
- — live chat on this page
- Contact form — email the Level team
- Open Level app — in-app Help button for account-specific issues
- Troubleshooting guides
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