Assign Templates

Each automated WhatsApp event needs an approved template assigned before messages can send.

Passaggi

Open Integrations → Message flows
For each event (Verifica COD, abandoned cart reminder, etc.):
- Select an approved template from the dropdown
- Conferma variables are mapped (click Map variables if needed)
Click Save flows

Checklist by feature

Verifica COD (all plans)

Verifica COD template
Thank you template (optional)
Annulla template (optional)
COD reminder template (Starter+)

Carrello abbandonato (Starter+)

Carrello abbandonato reminder (touch 1)
Carrello abbandonato nudge or offer (touch 2)
Carrello abbandonato final (touch 3)

Campaigns (Pro + BYO)

Campaign broadcast template

Shared number

Templates are pre-assigned for shared-number merchants. You can view assignments but not change them. Upgrade to Pro and connect your own WhatsApp for full control (required for campaigns).

Risoluzione problemi

If messages aren’t sending, check:

Template status is Approved (not pending or rejected)
Variables are mapped for all placeholders
Flow is saved after changes

See Messaggi non inviati.