Verification Not Triggering

If a COD order doesn’t appear in Level or no verification is sent, work through these checks.

1. Is the order COD?

Level only verifies Contrassegno orders. Check in Shopify Admin:

• Payment method shows COD, Contrassegno, or similar
• Financial status is pending (not paid/refunded)
• Order is not cancelled

See COD not detected for full detection rules.

2. Is verification enabled?

Open Verifica COD → Settings. Ensure Verification on is active.

3. Is Shopify connected?

Look for a disconnected banner on the dashboard. If present, reconnect Shopify.

4. Does the order have a phone number?

Verification requires a mobile number. Check shipping address, billing address, or customer record in Shopify.

5. Message limit reached?

Gratuito plan stops at 50 messages/month. Check the dashboard for “Included messages used up.” Upgrade or wait for next cycle.

6. Order already tagged?

If Shopify already has level-cod-verified or level-cod-cancelled, Level won’t re-send.

7. Wait a minute

Webhook processing takes up to 60 seconds. Refresh the Verifica COD page.

Still not working?

Correlati

• COD not detected
• Order statuses
• Messaggi non inviati