Panoramica dashboard
The Level dashboard at app.uselevel.ai is your home base for monitoring Verifica COD, abandoned carts, and campaigns.
Hero KPIs
The top of the dashboard shows:
- Confermaed — COD orders verified this period
- Conferma rate — % of sent verifications confirmed
- In attesa orders — Awaiting customer reply
- At stake — Total value of pending COD orders
- Messages this month — WhatsApp messages sent (shared vs your number)
Sections
Verifica COD
- On/off status for verification
- KPIs: Confermaed, In attesa action, Verifications sent
- COD breakdown: Confermaed, Declined, Awaiting reply, Couldn’t reach, Blocked by limit
- Link to Verifica COD page
COD order value
- Total value of confirmed vs pending orders
WhatsApp delivery
- Delivery, open, and failure rates for sent messages
Carrelli abbandonati
- Recovery rate, open carts, messages sent, carts recovered
- Link to Carrelli abbandonati page
Campaigns
- Monthly campaign performance
- Link to Campaigns page
Your automations
Product cards showing monthly performance for each automation with links to settings:
- Verifica COD
- Carrello abbandonato recovery
- WhatsApp campaigns
Automation panel
Summary of active automations:
- Reminders and auto-cancel status
- Carrello abbandonato window and touch settings
- Last poll statistics
Banners
Watch for these alerts:
| Banner | Action |
|---|---|
| Shopify disconnected | Reconnect |
| Dev store | Upgrade when going live |
| Store went live | Choose a paid plan |
| Approaching message limit | Upgrade or monitor usage |
| Messages used up | Upgrade to continue sending |
| Irraggiungibile orders | Check phone numbers |
Recent orders
Table of latest COD orders with status badges. Click any order for details.
Correlati
Need help for the dashboard?
- — live chat on this page
- Contact form — email the Level team
- Open Level app — in-app Help button for account-specific issues
- Troubleshooting guides
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