Messaggi non inviati

If Verifica CODs, abandoned cart messages, or campaigns are not going out, work through these checks in order.

Controlli rapidi

1. Is Shopify connected? Look for a disconnected banner on the dashboard. → Shopify disconnected
2. Have you hit your message limit? Gratuito plan stops at 50 messages/month.
3. Is pay-per-message approved in Shopify? Required on Starter/Pro with shared number.
4. Are templates assigned to message flows? → Assign templates

By plan

Gratuito plan (shared number)

Sending stops when you exceed 50 messages per month. Upgrade to Starter or wait for the next billing cycle. See 50 free messages.

Starter / Pro (shared number)

You must approve usage billing in Shopify for pay-per-message charges. If not approved, messages won’t send. → Pay-per-message not approved

Pro+ (BYO)

Level sends unlimited messages, but your Meta account must be in good standing and templates must be approved.

Template issues

• Template not approved by Meta → Template rejected
• No template assigned to the flow → Message flows

Campaign-specific

1. Campaigns require Pro (or Agency) with your own WhatsApp connected. Shared-number stores cannot send broadcasts — you’ll see an upgrade message on Campaigns. → Plan limits, BYO setup
2. Marketing messages may be deferred when Meta frequency caps apply. → Campaign deferred

Ancora bloccato?