Shopify Disconnected
When Shopify disconnects, Level stops syncing orders and sending all WhatsApp messages.
Symptoms
- Dashboard banner: “Shopify is disconnected — Reconnect in Integrations”
- Email alert: Shopify disconnected (if notifications enabled)
- New orders don’t appear in Verifica COD
- Carrello abbandonato sync stops
- No WhatsApp messages sent for any flow
How to fix
- Open Integrations
- Click Reconnect Shopify
- Approve permissions in Shopify Admin
- Conferma the banner disappears
Alternatively, reinstall Level from the Shopify App Store .
After reconnecting
- Webhook sync resumes automatically
- Recent orders may need manual resend if they were created while disconnected
- Carrello abbandonato polling resumes within minutes
Common causes
| Cause | Prevention |
|---|---|
| App uninstalled from Shopify | Don’t uninstall unless leaving Level |
| Permissions revoked | Keep all requested scopes enabled |
| Store transferred | Reinstall on the new account |
| Expired token | Reconnect fixes automatically |
Need help for Shopify connection?
- — live chat on this page
- Contact form — email the Level team
- Open Level app — in-app Help button for account-specific issues
- Troubleshooting guides
Correlati
Last updated on