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السلات المهجورةنظرة عامة

نظرة عامة على السلات المهجورة

سلة مهجورة recovery sends a 3-touch واتساب sequence to customers who leave items in their cart without completing checkout.

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السلات المهجورة list in Level
Track open carts, recovery rate, and message progress.

How it works

  1. Sync — Level checks Shopify for abandoned checkouts every few minutes
  2. Qualify — Carts with a phone number and a checkout link enter the send queue
  3. Message — Up to 3 واتساب messages, spaced out over hours you control
  4. Recover — When the customer completes checkout, the cart is marked recovered

Plan requirement

سلة مهجورة recovery requires Starter, Pro, or وكالة. مجاني plan merchants see the feature as locked.

Master toggle

Recovery on/off in سلة مهجورة settings . When off, carts are still tracked but no messages are sent.

The 3-touch sequence

TouchDefault timingMessage type
11 hour after abandonReminder (no discount)
224 hours after touch 1Nudge or discount offer
348 hours after touch 1Final reminder

See 3-touch sequence for details.

Dashboard metrics

The السلات المهجورة page shows:

  • Recovery rate — % of messaged carts recovered this month
  • Open carts — Carts still eligible
  • Recovery messages sent — Total touches delivered
  • Carts recovered — Checkouts completed after messaging

Setup checklist

  1. Upgrade to Starter or Pro
  2. Assign templates for abandoned cart message types
  3. Enable recovery in settings
  4. Create a Shopify discount code if using discount offers

ذات صلة

Need help for abandoned carts?

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