حالات الطلب
Every COD order in Level has a status that reflects the verification state.
Status reference
| Status | Meaning | Shopify effect |
|---|---|---|
| Awaiting reply | Verification sent; awaiting customer reply | No tag yet |
| تم التحقق | Customer tapped تأكيد | level-cod-verified tag + order note |
| ملغى | Customer tapped إلغاء, or auto-cancelled | level-cod-cancelled tag; order cancelled in Shopify |
| Couldn’t reach | واتساب delivery failed | Warning shown in dashboard |
| Blocked by limit | Message cap reached (مجاني plan) | No message sent |
Awaiting reply
The default state after a verification message is sent. The order stays pending until the customer responds, a reminder is sent (Starter+), or auto-cancel runs.
You can resend verification for awaiting orders.
تم التحقق
Customer confirmed they want the order. Use the level-cod-verified tag in Shopify to filter orders ready for fulfillment. See Shopify tags.
ملغى
The customer declined, or Level auto-cancelled after the configured timeout (Starter+). The Shopify order is cancelled so you don’t ship unintentionally.
Couldn’t reach
واتساب could not deliver to the number on the order. Common causes: wrong number, landline, or no واتساب account. See غير متاح numbers.
Blocked by limit
On the مجاني plan, new verifications are blocked when the 50-message monthly cap is reached. Upgrade or wait for the next cycle.
Prepaid conversion (optional)
When Convert COD to prepaid is enabled, confirmed COD orders can also show a prepaid offer status on the order detail page:
| Status | Meaning |
|---|---|
| Prepaid offer sent | Discounted payment link sent on واتساب |
| Converted to prepaid | Customer paid; replacement order linked; original COD cancelled (if configured) |
| Offer expired | Link window ended without payment; continue with the COD order |
| Offer failed | Draft create or واتساب send failed — check logs / Shopify connection |