Customer Experience

التحقق من COD is designed to be frictionless — no OTP, no links to open, no app downloads.

What the customer receives

After placing a الدفع عند الاستلام order, the customer gets a واتساب message from Level (shared number) or your connected business number (BYO). The message includes:

Order details (typically total amount and currency)
Two quick-reply buttons: تأكيد order and إلغاء order

The customer taps one button directly in واتساب. No typing required.

If they confirm

Order status in Level changes to تم التحقق
Shopify receives the level-cod-verified tag and an order note
Customer may receive a thank-you message (if configured in Message flows)

If they cancel

Order status in Level changes to ملغى
Shopify receives the level-cod-cancelled tag
The Shopify order is cancelled by default (configurable)
Customer may receive a cancellation confirmation message

Reminders (Starter+)

If the customer doesn’t respond, Level sends follow-up reminders at 24h and 48h after the first message (up to 2 reminders). Reminders use the same confirm/cancel buttons.

Auto-cancel (Starter+)

If still unverified after 72 hours, Level auto-cancels the order and syncs the cancellation to Shopify.

Message category

التحقق من COD is a utility (transactional) message — not subject to marketing frequency caps. See Utility vs marketing.