إعدادات التحقق من COD

The COD settings page controls verification messaging, rule-based automation, and plan-gated follow-ups.

Open التحقق من COD → Settings in app.uselevel.ai .

التحقق من COD settings page — Master toggle, verification rules, checkout rules, reminders, and auto-cancel.

التحقق من COD (master toggle)

When on, Level sends واتساب messages so customers can confirm or decline COD orders.

When off, orders still sync from Shopify but no verification messages are sent. Use this for maintenance or if you only want checkout rules without post-order messaging.

Toggle from the settings page or the main التحقق من COD list.

Rule-based automation

Level offers two separate rule systems:

Feature	When it runs	What it does
Verification skip rules	After the order is placed	Skips واتساب for matching COD orders
COD availability at checkout	At Shopify checkout	Hides the COD payment option for matching carts
Risk & blocklists	Checkout and after the order	Blocks specific phones, emails, and IPs; limits repeat orders; shared risk network
Buy with COD button	On your product pages	One-step COD ordering with all risk checks run before the order is created
Convert COD to prepaid	After COD confirmation	واتساب discount offer → Shopify invoice → cancel COD when paid

All of these are configured on this settings page. See each guide for the fields and examples.

Follow-up reminders

Starter, Pro, and وكالة plans.

Level sends واتساب reminders to customers who have not responded to the first verification message.

Setting	Default
First reminder	24 hours after first message
Second reminder	48 hours after first message
Max reminders	2

مجاني plan merchants see reminders listed as plan-gated with an upgrade link.

Reminders use the التحقق من COD reminder template if assigned in Message flows, otherwise the main verification template.

Auto-cancel unverified orders

Starter, Pro, and وكالة plans.

قيد الانتظار orders with no customer response are automatically cancelled 72 hours after the first verification message.

Auto-cancelled orders sync to Shopify the same way as customer-initiated cancellations — tag, note, and order cancellation.

Message templates

Reminders and auto-cancel rely on templates assigned in Integrations → Message flows. See Assign templates.