Templates
واتساب requires pre-approved message templates for all business-initiated messages. Level manages templates differently for shared and BYO numbers.
Shared number templates
On the shared number, templates are admin-managed. Merchants can view them in Message flows but cannot edit body text. Level provides defaults for all message types.
BYO templates
Pro+ merchants with a connected number manage templates in the واتساب template manager:
| Action | Description |
|---|---|
| Sync templates | Fetch latest from Meta/واتساب Manager |
| Create template | Draft a new template for submission |
| Edit draft | Modify a template before submission |
| Duplicate template | Copy an existing template as a starting point |
| Submit for approval | Send to Meta for review |
| Retire template | Deactivate (with reassignment warnings) |
Template lifecycle
- Draft — Created, not yet submitted
- قيد الانتظار — Submitted, awaiting Meta approval (usually minutes)
- Approved — Ready to use in Message flows
- Rejected — Meta declined; edit and resubmit
Approved templates are read-only for body text. Edit variable mappings via Map template variables.
Requirements for flows
Every message type in Message flows needs an approved template assigned. Unassigned flows fall back to system defaults (shared number only).
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